APA

Detz Joan, . (2000). It's not what you say, it's how you say it. New York: St. Martin's Griffen.

Chicago

Detz Joan, . 2000. It's not what you say, it's how you say it. New York: St. Martin's Griffen.

Harvard

Detz Joan, . (2000). It's not what you say, it's how you say it. New York: St. Martin's Griffen.

MLA

Detz Joan, . It's not what you say, it's how you say it. New York: St. Martin's Griffen. 2000.