A multi-media instructional package, including a Website, is available to supplement the text.

Includes bibliographical references and indexes.

Overview of organization development. The nature of planned change -- The organization development practitioner -- The process of organization development. Entering and contracting -- Diagnosing organizations -- Diagnosing groups and jobs -- Collecting and analyzing diagnostic information -- Feeding back diagnostic information -- Designing interventions -- Leading and managing change -- Evaluating and institutionalizing organization development interventions -- Human process interventions. Interpersonal and group process approaches -- Organization process approaches -- Technostructural interventions. Restructuring organizations -- Employee involvement -- Work design -- Human resources management interventions. Performance management -- Developing and assisting members -- Strategic interventions. Organization and environment relationships -- Organization transformation -- Special applications of organization development. Organization development in global settings -- Organization development in health care, school systems, and the public sector -- Future directions in organization development.