Includes bibliographical references.

Freight transport service buying process: a general model for exporters / Okan Tuna, Mahir Akarsu -- Service recovery tools which can be applied to container shipping liner agency services: flowchart of liner agency services / Durmuş Ali Deveci -- Determinants for Polish ferry shipping development / Janusz Zurek -- Ripening of the Polish maritime sector for implementation of electronic data interchange / Ludwik Kondratowicz -- Implementing EDI technologies in Polish seaports / Aleksandra Wrona -- Modern information systems in the service of Baltic Container Terminal / Tomasz Nowoseilski, Dagmara Wach -- Maritime transport and safety management: the case of the Turkish Straits / A. Güldem Cerit -- An analytical approach towards traffic safety around ports and a case study on Port of Izmir / Selçuk Nas, Numan Çokgörmüşler, Mustafa Kalan -- Analysis of privatization actions in the maritime industry in Turkey / Funda Yercan -- The Law of Seaports and Harbours dated 10th October-- as the basis for creation of new economic system in the seaports of Poland / Wieslaw Reszka -- Polish seaports on the way to the integrated European market of transport / Konrad Misztal -- The chosen aspects of the Port of Gdansk competitivenes on the port services mearket / Adam Salomon -- Port of Izmir: the recent past, the present, and the future perspective / Mustafa Kalkan -- Assessment of port performance: application on Port of Izmir / Yusuf Zorba, Hakki Kişi, Mustafa Kalkan -- Strategies of maritime tourism development in Poland / Joanna Miotke-Dziegiel -- Container transportation from Port of Izmir to Mediterranean market in 1997-1998 / Kazim Yeni.