Customer service : skills for success / Robert W. Lucas, Principal, Robert W. Lucas Enterprises.
Materyal türü:
MetinDil: eng. Yayın ayrıntıları:USA : McGraw Hill, 2015.Baskı: Sixth EditionTanım: xxv, 436 pages : color illustrations ; 27 cmISBN: - 9780073545462 (alk. paper)
- 0073545465 (alk. paper)
- 658.8/12
- HF5415.5
İçindekiler:
The profession -- The customer service profession -- Contributing to the service culture -- Skills for success -- Verbal communication skills -- Nonverbal communication skills -- Listening to the customer -- Building and maintaining relationships -- Customer service and behavior -- Service breakdowns and service recovery -- Customer service in a diverse world -- Customer service via technology -- Encouraging customer loyalty -- Appendix -- Glossary -- Notes -- Bibliography -- Credits -- Index.
| Materyal türü | Geçerli Kütüphane | Yer numarası | Durum | Notlar | Barkod | |
|---|---|---|---|---|---|---|
| Book | University of Kyrenia Grand Library General Collection | HF5415.5 .L83 2015 (Rafa gözat(Aşağıda açılır)) | Kullanılabilir | Gifted by: Deniz Plaza | 7052912193 | |
| Book | University of Kyrenia Grand Library University Of Kyrenia | HF5415.5 .L83 2015 (Rafa gözat(Aşağıda açılır)) | Kullanılabilir | 7057305540 | ||
| Book | University of Kyrenia Grand Library University Of Kyrenia | HF5415.5 .L83 2015 (Rafa gözat(Aşağıda açılır)) | Kullanılabilir | Gifted by: Deniz Plaza | 7053517533 | |
| Book | Yeniboğaziçi Grand Library General Collection | HF5415.5 .L83 2015 (Rafa gözat(Aşağıda açılır)) | Kullanılabilir | 7052635190 |
Includes bibliographical references (pages 423-425) and index.
The profession -- The customer service profession -- Contributing to the service culture -- Skills for success -- Verbal communication skills -- Nonverbal communication skills -- Listening to the customer -- Building and maintaining relationships -- Customer service and behavior -- Service breakdowns and service recovery -- Customer service in a diverse world -- Customer service via technology -- Encouraging customer loyalty -- Appendix -- Glossary -- Notes -- Bibliography -- Credits -- Index.
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