| 000 | naa a22 7ar4500 | ||
|---|---|---|---|
| 001 | 106294 | ||
| 008 | 060801s xxu||||| |||| 00| 0 ||| d | ||
| 020 | _a9757064505 | ||
| 040 |
_aNEU _dNEU |
||
| 041 | _aTur | ||
| 050 | 0 | 0 | _aHF5415.5 |
| 100 | 1 |
_aEsin Ali _9235852 |
|
| 245 | 1 | 0 |
_aISO 9001:2000'nin ışığında hizmette toplam kalite / _cEsin Ali. |
| 246 | 1 | 4 | _aISO 9001:2000 ışığında hizmette toplam kalite |
| 246 | 1 | 4 | _aHizmette toplam kalite |
| 250 | _a2.ed. | ||
| 260 |
_aAnkara : _bMETU Press, _c2004. |
||
| 300 |
_axv, 389 p. : _bill. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references (p. 379-383) and index. | ||
| 650 | 0 |
_aService industries _xQuality control _9387735 |
|
| 650 | 0 |
_aTotal quality management _9128096 |
|
| 650 | 0 |
_aISO 9000 Series Standards _9122436 |
|
| 690 | 0 | _aISO 9001 Standard. | |
| 942 |
_x1000020 _kHF00054155E752004 _9000001 _cBOOK |
||
| 999 | _c91060 | ||