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020 -INTERNATIONAL STANDARD BOOK NUMBER
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020 -INTERNATIONAL STANDARD BOOK NUMBER
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040 -CATALOGING SOURCE
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a
Original cataloging agency
NEU GrandLibrary
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050 -LIBRARY OF CONGRESS CALL NUMBER
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a
Classification number
HF5415.5
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b
Item number
.R438 2001
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100 -MAIN ENTRY--PERSONAL NAME
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a
Personal name
Reichheld Frederick F
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245 -TITLE STATEMENT
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a
Title
The loyalty effect :
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b
Remainder of title
the hidden force behind growth, profits, and lasting value /
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c
Statement of responsibility, etc
Frederick F. Reichheld with Thomas Teal.
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h
Medium
BOOK
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260 -PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
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a
Place of publication, distribution, etc
Boston, Mass. :
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b
Name of publisher, distributor, etc
Harvard Business School Press,
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c
Date of publication, distribution, etc
2001.
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300 -PHYSICAL DESCRIPTION
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a
Extent
xviii, 323 p. :
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b
Other physical details
ill. ;
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c
Dimensions
24 cm.
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504 -BIBLIOGRAPHY, ETC. NOTE
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a
Bibliography, etc
Includes bibliographical references and index.
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650 -SUBJECT ADDED ENTRY--TOPICAL TERM
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a
Topical term or geographic name as entry element
Customer relations
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650 -SUBJECT ADDED ENTRY--TOPICAL TERM
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a
Topical term or geographic name as entry element
Consumer satisfaction
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650 -SUBJECT ADDED ENTRY--TOPICAL TERM
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a
Topical term or geographic name as entry element
Job satisfaction
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650 -SUBJECT ADDED ENTRY--TOPICAL TERM
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a
Topical term or geographic name as entry element
Labor productivity
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650 -SUBJECT ADDED ENTRY--TOPICAL TERM
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a
Topical term or geographic name as entry element
Loyalty
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700 -ADDED ENTRY--PERSONAL NAME
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a
Personal name
Teal Thomas
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d
Dates associated with a name
1937
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